Comprehensive Client Services
24x7x365 project management coverage.
The Stratify Legal Discovery v9.0 service supports business-critical eDiscovery matters by providing expanded 24x7x365 project management coverage with teams of licensed attorneys and credentialed experts stationed in its North American and India offices. Stratify’s global, team approach to service delivery ensures uninterrupted project management and technical support throughout the lifecycle of every matter, providing clients direct access to project management personnel intimately familiar with their matter at all times. The ability to seamlessly mobilize resources to meet client workflow, reporting, and production requests during peak periods of activity ensures that schedules will be met.
Stratify’s project management teams follow documented quality systems that establish standards for all aspects of matter management, ensuring consistent service delivery for all parties and matters. Project managers proactively engage clients to plan matter deployments, taking into account the complexity of the data set and requirements for handling embedded objects, encrypted files, password protected files, and other anomalies. Rigorous production processes enable advance production planning to identify problematic file types, establish timelines and workflow, while enacting a five- level quality control process for production sets.
To ensure consistent delivery of the highest quality across client matter portfolios Stratify collaborates with individual clients to establish service specifications that are used to standardize technical and process protocols across all existing and future matters.
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